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Frequently Asked Questions
Frequently Asked Questions Who is John Kelly? He's actually two people, and you can read about them here. How did the company get started? You can read all about it here. Where can I find the closest location to buy John Kelly? Contact our customer service and they will be happy to assist with this. You can email us...
Credits
Credits Thank you to the people who made this website possible. Website Design & Development 64North | www.64North.com Photography Shaina Gregory 64North Fuseboxwest.com ...
Dairy, Gluten & Sugar-Free
Dairy, Gluten & Sugar-Free Does John Kelly Have Any Products That Are Dairy-Free, Gluten-Free Or Sugar-Free? We have a wide array of products to suit many dietary needs and preferences. Available products include: Vegan Gluten Free Sugar Free All Natural Non GMO Soy Free Fair Trade Our available vegan products are listed here https://www.johnkellychocolates.com/product-category/shop-our-collection/vegan-options/ All of our products are gluten-free...
Contact
Contact Us Customer Service Feel free to contact us with questions or comments by email or telephone. service@johnkellychocolates.com (800) 609-4243 (323) 851-1789 fax Our Boutiques 1508 N. Sierra Bonita Avenue Los Angeles, CA 90046 (near Sunset Blvd. and La Brea) Hours: Mon-Sat, 10:00 – 6:00, closed Sun Phone: (323) 851-3277 > Directions 1111 ½ Montana Avenue Santa Monica, CA...
Privacy & Security
mandatory so that there is a way to communicate with you about your order. We may also use this email address to communicate with you about special offers or information about our company unless you have opted out from this. Your Internet Address We collect your computer's "IP Address" when you come to our site. We only do so in...
Statement of Accessibility
As of 9/20/19, our website was certified to be compliant with WCAG 2.0 AA standards, per the Columbia Lighthouse for the Blind. If you are experiencing any difficulties using our website, please call us at (800) 609-4243 or email us at service@johnkellychocolates.com. Statement of Accessibility As of 9/20/19, our website was certified to be compliant with WCAG 2.0 AA standards,...
Corporate Gift Program
Corporate Gifts Reach out to us at service@johnkellychocolates.com with inquiries. show your appreciation to customers or employees in a special way. When you give them John Kelly Chocolates, you’ll always make a lasting - and delicious - impression, presented with a touch of elegance. We have something for everyone, and many ways to fit your needs and your...
Volume Discounts
Volume Discounts We offer volume discounts to companies that place larger orders. For an overview of our corporate gift program, including special holiday discounts, download our program guide here: John Kelly Chocolates Corporate Gifting Please note that the discounts apply to merchandise only, and do not apply to items on sale or already discounted. Please call us at 800-609-4243,...
Wholesale
Selling John Kelly Wholesale Interested in becoming a wholesale account for John Kelly? Read on. We are happy to discuss a wholesale arrangement with any appropriate retailer. Feel free to contact us at 1-800-609-4243 or wholesale@johnkellychocolates.com. We offer a number of products developed especially for wholesale customers. Single Bar POS Boxes for Grab-and-Go These POS boxes are the perfect way...
Shelf Life
...on when it was produced, if it is properly stored (see here for Care & Handling information). Most of our products are produced to order, so when they leave our facility they have usually been freshly made and will last for quite some time. If you have any questions, please contact us at (800) 609-4243 or email us at service@johnkellychocolates.com....
Product Information
Our Products Our Product Lines Our signature product is called Truffle Fudge, and the name says it all: it combines the creaminess of a chocolate truffle with the intense flavor of rich fudge. Each piece has a silky center similar to the consistency of ganache, which is then coated with luscious semi-sweet chocolate. Truffle fudge comes in 17 different flavors,...
Customer Service
...do. We do our best to provide you with superior customer service, and if something doesn’t go exactly as planned, we do our best to make it right. You can always contact us during working hours to discuss any customer service issues. Call: 1 -800-609-4243 Email: service@johnkellychocolates.com We will make every attempt to respond to you within 2 business days....
Order Tracking
...you give us a valid email address at checkout. If you have your tracking number, you can track your package here. Sometimes we will use alternate forms of shipping, for example a messenger service for a local delivery. If you would like to know the progress of these types of shipments, please contact us at (800) 609-4243 or at service@johnkellychocolates.com....
Shipping
Shipping Free Ground Shipping Deal Receive free ground shipping when you spend $100 or more for an order on merchandise (During warmer months, AZ, CA, ID, NV, or UT only). Minimum purchase applies to merchandise only. This deal cannot be combined with any other promotions, discounts or corporate orders. Please remember that FedEx delivery dates are not guaranteed. We recommend...
Awards & Press
Awards & Press We’re proud of the awards and press we’ve received over the years, so please allow us to share. For press inquiries, please contact John Kelly Chocolates at service@johnkellychocolates.com or via telephone at 1-800-609-4243. John Kelly Chocolates Newest Press Moment John Kelly Chocolates in Los Angeles Magazine's Best of 2021! > See how much Hollywood...
Customization
...products have a wraparound sleeve, and we can custom-print the sleeve for those products with your custom information. Your company name or event can be printed on the front of the sleeve, and we will supply nutrition and ingredient information for the back. Minimum quantities apply, but we are able to accommodate fairly small numbers with adequate lead time. For...
Virtual Gift Card
Not sure which item to give? No problem! Get them a John Kelly virtual Gift Card, and we’ll send the lucky recipient an email allowing them to buy anything on JohnKellyChocolates.com. Not available for in-person use in our Boutiques....
COVID-19 Update
...and changing them often Wearing masks at all times Maintaining a 6-foot distance between employees and customers whenever possible Discouraging all personal contact within our facilities Sanitizing door handles and commonly touched surfaces frequently Requiring employees to stay home if they are sick or have symptoms Complying with state and county requirements for the posting of policies to be followed...
10% Off Your First Order
